[ Effective 2026 ]
Refund & Cancellation Policy
Lumos Holdings, LLC provides high-touch, custom lead generation infrastructure. Unlike a software subscription, our service involves immediate, intensive manual labor, strategic ICP development, and the procurement of non-transferable third-party technology licenses on your behalf. Because our service delivery is front-loaded to ensure campaign success, we do not offer trial periods or money-back guarantees. By engaging our firm, you acknowledge that professional resources are committed to your account the moment payment is processed.
Binding nature and non-refundability
By completing your purchase, you acknowledge and agree to this Refund and Cancellation Policy in full. All fees, including any setup fees and management fees, are non-refundable. You waive any right to a refund or credit once the Service Start Date has occurred.
Service commencement and earned fees
Lumos Holdings, LLC commences service delivery upon submission of your completed onboarding questionnaire. This Service Start Date triggers the allocation of professional resources, including account manager assignment, market research, and campaign strategy. All payments are considered fully earned upon receipt, in consideration of the labor and administrative costs initiated at the time of purchase.
Prepaid third-party costs
To deliver these services, Lumos Holdings, LLC prepays third-party technology vendors for non-transferable software licenses and outreach infrastructure. Because these are non-recoverable hard costs, they cannot be refunded without a direct loss to us.
Performance standards
We warrant that services are performed in a professional manner and in line with prevailing industry standards. Because lead generation outcomes are influenced by external market forces and the strength of your specific offer, we do not guarantee sales or other outcomes. Dissatisfaction with campaign results or messaging style is not a valid ground for a refund or credit.
Cancelling renewals
"No contracts, cancel anytime" means you can stop future automatic renewals at any point. To skip an upcoming renewal, provide written notice at least ten (10) days before the end of your current term. This notice ends future billing. It is not a trial period and does not entitle you to a refund for fees already paid for a term in progress.